Terms of service

Last updated: October 11, 2026

1. Agreement. These Terms of Service ("Terms") govern your access to and use of onecraftyboymama.com and any purchase you make from One Crafty Boy Mama Inc. ("OCBM", "we", "us", "our"). By using the site or placing an order you agree to these Terms, our Refund Policy, Shipping Policy and Privacy Policy, which are incorporated here. If you do not agree, do not use the site.

2. Eligibility. You must be at least 18 years old, or using the site under the supervision of a parent or legal guardian, to place an order. By ordering you represent that the information you provide is accurate and that you are authorized to use the payment method.

3. Products and personalization. All products are printed to order. Personalized items are produced exactly as entered at checkout, including spelling, capitalization, number and size. You are solely responsible for reviewing this information before payment. We do not proofread, correct or verify names or numbers, and we are not liable for errors in information you supply.

4. Order acceptance. Your order is an offer to purchase. We may accept or decline any order for any reason, including suspected fraud, pricing or listing errors, unavailability of a blank garment or color, or a request we are unable to fulfill. If we decline an order after payment, we will refund it in full. An order is accepted when production begins.

5. Pricing and payment. Prices are in US dollars and exclude shipping and applicable sales tax, which are added at checkout. We may change prices at any time; the price at the time of your order applies. Full payment is due at checkout. If a product is listed at an incorrect price due to an error, we may cancel the order and refund you.

6. Turnaround. Orders are ready for pickup or shipped within 10 business days of payment receipt, excluding weekends and US federal holidays. If we expect to miss that date we will notify you at the email or phone number on the order. Turnaround times are estimates and are not a basis for cancellation or refund unless we fail to deliver within a further 10 business days.

7. Pickup and shipping. Local pickup is free; we will notify you when your order is ready and it must be collected within 30 days. Shipped orders are sent via USPS or another carrier of our choosing to the address you provide. Title and risk of loss pass to you when the carrier accepts the package. We are not responsible for carrier delays, loss, theft after delivery, or packages sent to an incorrect address you entered, but we will assist you with a carrier claim. Shipping charges are non-refundable.

8. Refunds, returns and cancellations. Because every item is made to order and most are personalized, all sales are final. There are no refunds, returns, exchanges or store credit for change of mind, fit, sizing, or errors in the name, number, color or size you entered. The only exception is a production error on our part or an item damaged before it reaches you. In that case you must contact us within 7 days of pickup or delivery with photos, and our sole obligation is to reprint the item or, at our discretion, refund it. An order may be cancelled for a full refund only before production begins. You are entitled to a written copy of our refund policy on request.

9. Color and appearance. Garment colors, print colors and placement may vary slightly from product photos and mockups due to dye lots, screen settings and the print process. Reasonable variation is not a defect.

10. Chargebacks. By ordering you agree to contact us to resolve any problem before disputing a charge. Chargebacks filed on orders that were produced and delivered as entered will be contested with the order records, including the personalization details you submitted.

11. Team stores and intellectual property. Team names, logos and crests remain the property of the respective clubs and are reproduced on team-store merchandise with their permission. By ordering from a team store you confirm you are a player, parent, relative or supporter of that team. All product photos, mockups, designs, text and other content on this site are the property of OCBM or its licensors and may not be copied, resold or used commercially without written permission. Artwork, logos or text you supply for a custom order must be yours to use; you grant us a license to reproduce it to fulfill your order and you agree to indemnify us against any claim that it infringes the rights of another person.

12. Custom orders outside the online store require a 50% non-refundable deposit at ordering, with the balance due at completion before release of the goods. Approved proofs are final.

13. Disclaimer of warranties. Products and the site are provided "as is". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted or error-free.

14. Limitation of liability. To the fullest extent permitted by law, OCBM's total liability for any claim arising from an order or use of the site is limited to the amount you paid for that order. We are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, even if advised of the possibility.

15. Indemnification. You agree to defend, indemnify and hold harmless OCBM, its owners, employees and agents from any claim, damage or expense, including reasonable attorneys' fees, arising from your breach of these Terms, your use of the site, or content or artwork you supply.

16. Force majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including supplier or blank-garment shortages, carrier disruptions, weather, power or equipment failure, illness, or government action. Turnaround times are extended for the duration of any such event.

17. Site use. You agree not to use the site for any unlawful purpose, to interfere with its operation, to scrape or copy its content, or to place fraudulent orders. We may suspend or refuse service to anyone at our discretion.

18. Governing law and disputes. These Terms are governed by the laws of the State of New York without regard to conflict-of-law rules. Any dispute that cannot be resolved by contacting us will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, held in Suffolk County, New York, except that either party may bring an individual claim in small claims court. You and OCBM waive any right to a jury trial and to participate in a class action. If the arbitration provision is found unenforceable, disputes will be heard exclusively in the state or federal courts located in Suffolk County, New York.

19. Changes. We may update these Terms at any time by posting a revised version with a new "Last updated" date. The version in effect when you place an order governs that order.

20. Severability and entire agreement. If any provision is found unenforceable, the rest remains in effect. These Terms, together with the policies referenced above, are the entire agreement between you and OCBM regarding your order.

21. Contact. One Crafty Boy Mama Inc., Selden, NY 11784 · onecraftyboymama@gmail.com · Instagram / Facebook @onecraftyboymama.